MONEY-BACK POLICY
Last updated: June 2026
Refund Conditions
Apart from any refund rights granted by applicable law, if you purchased directly on our website and a Money-Back Guarantee was offered at checkout, you may be eligible for a refund if all the following conditions are met:
- You contacted us by email at hello@oriano.app within:
- 14 days of purchasing access (for European Union residents);
- 30 days of purchasing access (for non-European Union residents).
- You followed the ORIANO plan for at least 7 consecutive days and can provide evidence that you followed it according to the requirements described below in the section "How to Show You Followed the ORIANO Plan."
- You contacted us at least 24 hours before your next subscription renewal date.
We will review your request and inform you by email whether your request has been approved. If approved, your refund will be processed and the amount will be refunded to your original payment method, depending on the payment processor.
If you fail to meet any of the above conditions, your refund request may be denied.
How to Show You Followed the ORIANO Plan
You can demonstrate that you followed the ORIANO plan only if:
- You send us screenshots or a video from your ORIANO account showing that you followed the plan for at least 7 consecutive days and completed all lessons. Evidence should be sent by email to hello@oriano.app.
IMPORTANT
Please note that only fulfilling the requirements listed above may entitle you to a refund under this Money-Back Guarantee.
For clarity, this Money-Back Guarantee does not apply in circumstances including, but not limited to, the following:
- You believe you do not have enough time to follow the ORIANO plan;
- You find the ORIANO plan too difficult or too easy;
- You have previously received a refund under this policy.
Financial Reasons for Refunds Are Also Not Accepted
Claims arising from expectations that no charges would apply, including misunderstandings that:
- the subscription fee would not renew or would terminate automatically;
- the subscription would not automatically renew;
- the services provided would not require payment.
A refund will not be granted if the client fails to follow the Money-Back Guarantee procedure, refuses to comply with instructions from the Customer Support team, or does not read the Terms and Conditions before purchasing a plan that does not meet their needs.
Refunds are also not granted for plans purchased by mistake, based on incorrect assumptions, or if the client simply changes their mind for non-technical reasons.
If the client does not meet the above Money-Back Guarantee conditions, all paid subscription fees are non-refundable and non-transferable unless otherwise required by applicable law.
EU/UK Notice
Residents of the European Union and the United Kingdom have the right to withdraw from a digital content purchase agreement within fourteen (14) days of the contract being concluded, without additional charges and without providing a reason.
However, this right does not apply if performance of the contract has begun with the client's express prior consent and acknowledgment.
By purchasing the ORIANO subscription, the client agrees to the immediate performance of the contract and acknowledges that the right of withdrawal may be lost once the servers confirm the purchase and the relevant digital content has been successfully delivered.
In such cases, refunds will not be issued unless the digital content is defective or otherwise required by applicable law.
Related Policies
Contact
If you have any questions regarding this Money Back Policy, please contact us at: